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ZDS Express Couriers provides service for all business and residential points in all of Southern California. Our Local Service incorporates ALL of San Diego County, Orange County, Los Angeles County, San Bernardino County, Riverside County and Ventura County with Regional Service throughout the Southern California footprint.

Service Guide / Terms And Conditions

Privacy & Security

PRIVACY
We realize that privacy and security are at the core of our relationship with our customers. We are committed to maintaining the confidentiality of your private information and we use the latest security technology to protect your sensitive data.

We don't sell, rent, or loan our customer's names, e-mail addresses or personal information to anyone at any time for any reason. The only messages you receive will be from us. This includes automatic order and dispatch confirmation e-mails generated upon receipt of your order and, only if you choose, an occasional e-mails to notify you about special promotions or new services.

The site uses an order form for visitors to request information, products, and services. The site collects visitors' contact information (such as their e-mail address) and financial information (such as their credit card numbers). Contact information from the order form is used to fulfill the service, and financial information is used to bill for the service, when ordered. The site collects the address of the receiving party solely for purpose of adding it to the shipper's address book and is not shared with any outside party. Only the aggregate information, such as the most frequently used courier or service, or the most frequently shipped to city, state and zip code may be shared with couriers without revealing the individual identity and contact information of the shipper or receiver.

SECURITY

Protecting your Information:
ZDS Express works to protect your personal information from loss, misuse or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices. We maintain physical, electronic and procedural safeguards that comply with applicable law and federal standards. We use both internal and external resources to review our security procedures. Whenever we prompt you to transmit sensitive information, such credit card information, we support the encryption of your information as it is transmitted to us. Our employees are trained and required to safeguard your information. Access to these systems is restricted to authorized users only, and is logged and monitored on a continuous basis. The physical access to these systems is also restricted.

Credit Card Security:

We are not aware of any unauthorized use of a credit card as a result of using this site. Under the Fair Credit Billing Act, however, if you were to experience a problem, your credit card provider cannot hold you liable for more than $50.00 of fraudulent charges. If your credit card provider does hold you liable for any of this $50.00 amount, we will cover your entire liability up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own and only for transactions executed through our secure merchant service. In the event of an unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Declared Value and Limit of Liability

  • The declared value of any package/shipment represents our maximum liability in connection with a shipment, including - but not limited to - any loss, damage, delay, mis-delivery, non-delivery, misinformation, and failure to provide information or mis-delivery of information.
  • Except with respect to ZDS Express' freight services, and subject to the limits set forth in paragraphs F, G and H below, our liability (with regards to any package/shipment) is limited to the sum of $50.00, unless a higher value is declared for the package/shipment at the time of tender, and a greater charge is paid as provided in paragraph C below.
  • Except with respect to ZDS Express' freight services, a charge will be assessed for all packages/shipments exceeding $50.00 in declared value. For packages/shipments exceeding $50.00 in declared value, an additional $1.00 will be charged for each $100.00 (or fraction thereof) of declared value. Declared value must be entered in whole dollar amounts.
  • Except as limited by paragraphs F, G, H and I below, the maximum declared value per package/shipment is $2000.00.
  • ZDS Express' freight, except as limited by paragraphs F, G, H and I below, the maximum declared value per piece (single handling unit) in any freight shipment is $50,000. Unless a higher value is declared and paid for, liability for any freight package/shipment is limited to $100.00 or $1.00 per pound, whichever is greater. When a value declared on any freight package/shipment exceeds the greater of $100 or $1.00 per pound (per package/shipment), a $1.00 charge will be assessed for every $100.00 (or fraction thereof) of additional declared value. Declared value must be entered in whole dollar amounts.
  • The maximum declared value for C.O.D. packages/shipments (for both the carriage of the goods and the C.O. D. amount) is $1000.00 per package/shipment. Other than with respect to freight packages/shipments, if no value is declared, our liability will be limited to the lesser of the C.O.D. amount or $100.00. If no value is declared on a freight package/shipment, the declared value and our liability shall be limited to the lesser of the C.O. D. amount, $100.00 or $1.00 per pound - whichever is greater.
  • Packages/Shipments (including freight) containing all or part of the following items, are limited to a maximum declared value of $50.00:
    • Artwork, including any work created or developed by the application of skill, taste or creative talent for sale, display or collection. This includes - but is not limited to - items (and their parts) such as: paintings, drawings, vases, tapestries, limited-edition prints, fine art, statuary, sculpture, collector's items, customized or personalized musical instruments.
    • Film, photographic images, negatives, chromes and slides.
    • Any commodity that by its inherent nature is particularly susceptible to damage, or the market value of which is particularly variable or difficult to ascertain.
    • Antiques, any commodity, which exhibits the style or fashion of a past era and whose history (age or rarity) contributes to its value. These items include - but are not limited to - furniture, tableware, glassware, collector's items such as coins, stamps, sports cards, souvenirs and memorabilia. NOTE: Collector's coins and stamps may not be shipped. (See Restrictions for more details.)
    • Glassware, including -but not limited to - signs, mirrors, ceramics, porcelains, china, crystal, glass, framed art, flat panel display screens (all types), plasma screens, and any other commodity with similar fragile qualities.
    • Jewelry, including - but not limited to - costume jewelry, watches and their parts, mount gems or stones (precious or semi-precious), industrial diamonds and jewelry made of precious metal.
    • Furs, including - but not limited to - fur clothing, fur-trimmed clothing and fur pelts.
    • Precious metals, including - but not limited to - gold and silver bullion or dust, precipitates or platinum (except as an integral part of electronic machinery).
    • Stocks, bonds, cash letters or cash equivalents, including - but not limited to - food stamps, postage stamps (not collectible), traveler's checks, lottery tickets, money orders, pre-paid calling cards, bond coupons and bearer bonds.
  • See the Liabilities Not Assumed section of this Service Guide for other limitations and exclusions on our liability.
  • When the shipper send more than one package on a job number, the total declared value for all the packages moving under the job number must be stated or entered when the order is placed. Our liability will be limited to the total declared value (not to exceed the per-package limit of $50.00 or $50,000.00 or the per-shipment limit of $1000.00, as described in this section). The declared value for each package/shipment will be determined by dividing the total declared value by the number of packages on the job number, unless you provide verifiable evidence supporting a different allocation. Claimant is responsible for proving the actual loss when a claim is made. In no event may the declared value for any package/shipment exceed the value of the declared entire shipment. If a package/shipment is sent pursuant to an airline interline agreement, additional restrictions may apply.
  • If a multi-piece package/shipment is tendered palletized and shrink-wrapped as one single handling unit, the maximum declared value for that single unit is $50,000.00 and not $50,000 per package contained within that multi-piece shipment. 

ANY EFFORT TO DECLARE A VALUE IN EXCESS OF THE MAXIMUMS ALLOWED IS NULL AND VOID AND THE ACCEPTANCE FOR CARRIAGE OF ANY PACKAGE/SHIPMENT BEARING A DECLARED VALUE IN EXCESS OF THE ALLOWED MAXIMUMS DOES NOT CONSTITUTE A WAIVER OF ANY PROVISION OF THIS SERVICE GUIDE AS TO SUCH PACKAGE/SHIPMENT. EVEN IF A HIGHER VALUE IS DECLARED, OUR LIABILITY FOR LOSS, DAMAGE OR DELAY WILL NOT EXCEED A PACKAGE/SHIPMENT'S REPAIR COST, ITS DEPRECIATED VALUE OR ITS REPLACEMENT COST - WHICHEVER IS LESS.

Exposure to and risk of any loss in excess of the declared value is either assumed by the shipper or transferred by the shipper to an insurance carrier through the purchase of an insurance policy. You should contact an insurance agent or broker if you desire insurance coverage. WE DO NOT PROVIDE INSURANCE COVERAGE OF ANY KIND.

Liabilities Not Assumed

WE WILL NOT BE LIABLE FOR ANY DAMAGES - WHETHER DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL - WHETHER OR NOT WE KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED, INCLUDING - BUT NOT LIMITED TO - LOSS OF INCOME OR PROFITS.  IN NO EVENT SHALL OUR OR THE SERVICING COURIER/MOTOR CARRIER’S LIABILITY EXCEED THE DECLARED VALUE OF A SHIPMENT.

Nor shall we, absent agreement, in writing, and executed by an ZDS Express Delivery Service, Inc. officer, we will not be liable for, nor shall any adjustment, refund or credit of any kind be given as a result of any loss, damage, delay, mis-delivery, non-delivery, mis-information or failure to provide information caused by or resulting in whole or in part from:

  • The act, default or omission of any person or entity other than ZDS Express.
  • Your violation of any of the Terms And Conditions, as amended from time to time - but not limited to - the improper and insufficient packaging, securing, marking or addressing of shipments, or use of an account number that is not in good credit standing.
  • Perils of the air, public enemies, criminal acts of any person or entities, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotions, hazards incident to a state of war, acts of terrorism, local or national weather conditions (as determined solely by us), national or local disruptions in air or ground transportation networks, strikes and/or anticipated strikes (of any entity, including other carriers), natural disasters (earthquakes, floods, hurricanes), conditions that present danger to our personnel, and disruption or failure of communication and information systems.
  • Acts or omissions of any person or entity other than ZDS Express, including our compliance with verbal or written delivery instructions from the sender, recipient or persons claiming to represent the shipper or recipient.
  • The inability to provide a copy of the delivery record or a copy of the signature obtained at delivery.
  • Failure to provide a valid ZDS Express account number that is in good credit standing.
  • Our failure to notify you or any delay, loss or damage in connection with your package/shipment or any inaccuracy in such notice.
  • Performance of any services will constitute us as shippers or anyone's agent for any purpose.
  • Our provision of advice, assistance or guidance on the appropriate packaging of packages/shipments does not constitute acceptance of liability, unless such advice, assistance or guidance has been approved in writing by an officer of ZDS Express and expressly accepts liability in the event of a damaged package/shipment.
  • ZDS Express will not be liable for any package/shipment where our records do not reflect that the package/shipment was tendered to us by the customer. 

In addition to other limitations which may apply under terms and conditions of a servicing courier/motor carrier’s tariff and shipment agreements, neither ZDS Express, nor the servicing courier/motor carrier will be liable for any loss, cost, damage to or delay of any shipment related to or arising out of the following:

  • Packages/Shipments of any alcoholic beverages, tobacco products, plants and plant materials.
  • The nature of the shipment, including any defect, characteristic or inherit vice of the shipment.
  • Loss of or damage to articles packed and sealed in packages/shipments by the sender or by persons acting at sender's direction, provided the seal is unbroken at the time of delivery, the package/shipment retains its basic integrity, and receipt of shipment by the recipient without written notice of damage on the delivery record.
  • Erasure of data or the loss or irretrievability of data stored on magnetic tapes, files or other storage media; Erasure or damage of photographic images or sound tracks from exposed film
  • Loss of or damage to articles packed and sealed in packages/shipments by the sender or by persons acting at sender's direction, provided the seal is unbroken at the time of delivery, the package/shipment retains its basic integrity, and receipt of shipment by the recipient without written notice of damage on the delivery record.
  • The failure to honor "package orientation" graphics ("UP", "THIS END UP", "FRAGILE") or other special instructions not explicitly provided for in this Service Guide on packaging, or packages/shipments not in packaging approved by us prior to shipment, where such prior approval is recommended or required herein.
  • The shipment of fluorescent tubes, neon lighting, neon signs, x-ray tubes, laser tubes, light bulbs and flat panel display screens (all types).
  • Scale models, including - but not limited to - architectural models, doll houses, etc.
  • Releasing packages/shipments released without obtaining a signature, if permission by sender has been granted to leave a package/shipment without a signature. NOTE: ZDS Express will not request a serving courier to packages/shipments without being instructed to do so.
  • Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases or other items whose outer finish might be damaged by adhesive labels, soiling or marking unless placed within a protective container for shipment.
  • Perishables, unless shipped in accordance with the Perishables section (under the Restrictions section).
  • If a package/shipment is refused by the recipient, leaks or is damaged, the package/shipment will be returned to the sender. If the sender refuses to accept the returned package/shipment or it cannot be returned because of leakage or damage due to faulty packaging, the shipper is responsible for - and will reimburse ZDS Express for all costs and fees of any type connected with the legal disposal of the package/shipment, plus any costs and fees of any type connected with the clean-up of any spilling or leakage.

Restrictions

  • All packages/shipments are subject to the size and weight limitations of vehicles and service type, as amended from time to time by ZDS Express.
  • Blood, urine and other non-infectious liquid diagnostic specimens will be accepted only when shipped in a sturdy outer container* with a sealed, watertight primary receptacle placed inside of a sealed, watertight secondary receptacle. Absorbent material must also be placed inside of the secondary receptacle. NOTE: Regulated infectious substances must be shipped in the appropriate legal packaging.
  • If multiple primary receptacles are placed into a single secondary receptacle, it should be wrapped individually to ensure that contact is prevented. The absorbent material, such as gauze or cotton wadding, must be sufficient to absorb the entire contents of all primary receptacles. It is the responsibility of the shipper to ensure that proper packaging is used.

*Sturdy outer packaging constructed of cardboard/corrugated fiberboard, wood metal or rigid plastic is required. The sturdy outer packaging must be larger than 7 inches in length, 4 inches in width and 2 inches in depth.

  • Unacceptable packaging includes - but is not limited to - Styrofoam™, plastic bags, paper envelopes and paper tubes. We will refuse to accept packages/shipments not meeting these or any other federal requirements. Unless pre-appoved by ZDS Express Management
  • "Dangerous Goods" and dry ice, except as permitted under the Dangerous Goods section of the Terms and Conditions.
  • Multiple-package shipments will be accepted as one piece only when the shipment is stretch/shrink-wrapped or banded together to form a single handling unit. For purposes of our limit of liability, a single piece stretch/shrink-wrapped and banded pallet constitutes a single handling unit.
  • Accessible "Dangerous Goods" cannot be shipped.
  • We will accept pieces weighing more than 100 lbs, which otherwise comply with our Terms and Conditions
  • General restrictions for all ZDS Express' services as listed elsewhere in this Service Guide also apply. The following items are restricted and may not be acceptable for shipment by ZDS Express:
  • Firearms
  • Fireworks
  • Alcoholic Beverages
  • Tobacco Products
  • Dangerous Goods or Hazardous Materials (except dry ice*)
  • Money, Cash, Coins, Currency, Paper Money, Endorsed Stocks, Bonds and Cash Letters
  • Live Animals (Birds, Reptiles and Fish) NOTE: Edible food (lobsters, crabs or other types of live fish/shellfish) for human consumption is not prohibited.
  • Human Corpses and/or Cremated Human Remains
  • Packages/Shipments that require us to obtain a federal, state or local license for their transportation.
  • Packages/Shipments that may cause damage or delay to equipment, personnel or other packages/shipments.
  • Gaming devices, such as lottery tickets, where prohibited be federal, state or local laws.
  • Packages/Shipments whose carriage is prohibited by law, statute or regulation of the state in which the package/shipment may travel.
  • Used hypodermic needles and syringes or medical waste.

*Dry ice packages/shipments prepared in accordance with IATA do not require a Shipper's Declaration, and there is no special handling fee for transporting dry ice at this time. However, dry ice must be entered under the Special Instructions section of the order panel or specified when placing an order via phone. All dry ice packages/shipments require the proper marking and labeling. ZDS Express is not required to add dry ice to packages/shipments in its system.

  • No more than ONE type of service may be indicated per package/shipment. If no service is indicated, we will assume that your package/shipment requires the most expedient service available at the time.
  • ZDS Express will not accept firearms for shipment.
  • ZDS Express will not accept fireworks for shipment.
  • ZDS Express will accept alcohol shipments (wine, beer and hard liquor) when BOTH the shipper and recipient are either a licensed wholesaler, licensed dealer, licensed distributor, licensed manufacturer or licensed importer subject to all applicable state laws. NOTE: Signature release is not available for packages/shipments that contain alcohol.
  • Tobacco products will be accepted only when shipped from a licensed dealer or distributor to another licensed dealer or distributor. Packaging should be pre-approved by ZDS Express prior to shipping. Any failure to use pre-approved packaging releases us from any liability that we would otherwise assume. (See Liabilities Not Assumed for more details.) Regulations may vary from state to state.
  • Plants and plant materials (seedlings, plant plugs and cut flowers) must be shipped in accordance with applicable state and federal laws. Packages/Shipments containing these items may be inspected by government agencies, which may result in a delay in delivery. We are not liable or responsible for damage, refunds or credits resulting from delay of these packages/shipments by federal, state or local government agencies. Packaging should be pre-approved by ZDS Express prior to shipping. Your failure to use pre-approved packaging releases us from any liability that we would otherwise assume. (See Liabilities Not Assumed for more details.)
  • Fragile Articles/Orientation:
    • Packaging for all fragile articles, including - but not limited to - electronic and electrical devices, scientific testing equipment, fragile glass, crystal, porcelain or china, should be approved by ZDS Express prior to shipping or we assume no liability for such packages/shipments.
    • We do not provide special handling for packages/shipments bearing the labels "Fragile", "Refrigeration Required" or orientation markings, such as "UP" or "THIS END UP" arrows.
    • Fluorescent tubes, neon lighting, neon signs, x-ray tubes, laser tubes, light bulbs and flat panel display screens (all types).

Due to the extremely fragile nature of these items, shipping is discouraged using ZDS Express. We assume no liability for these items if damaged in transit.

  • Scale models, including - but not limited to - architectural models or doll houses, are classified as inherently fragile items and shipment is discouraged using ZDS Express. We assume no liability for these items if damaged in transit.
  • Perishables
  • Meat, fish and poultry packages/shipments can be shipped only in accordance with applicable state and federal laws. The shipper is responsible for ensuring compliance with these laws. Failure to use pre-approved packaging releases us from any liability for spoiled perishables that we would otherwise assume. (See Liabilities Not Assumed for more details.)
  • Dangerous Goods (See Dangerous Goods for more details.)
  • Shipments of over-the-counter and prescription pharmaceuticals will only be accepted when tendered in accordance with applicable federal, state or local laws. The shipper is responsible for compliance with all applicable laws.

Pharmaceutical packages/shipments should bear no label, markings or other written notice that a pharmaceutical is contained within. Proper packaging, such as cotton or other appropriate packing material, should be used in order to protect the contents of the package/shipment. NOTE: Signature release is not available for packages/shipments that contain pharmaceuticals.

Dangerous Goods

We do NOT provide "Dangerous Goods" or "Hazardous Material" services. We will, however, accept dry ice and bio-medical materials.

Dry ice shipments - prepared in accordance with IATA regulations - do not require a Shipper's Declaration, and there is no special handling fee for transporting dry ice at this time. However, dry ice must be entered under the Special Instructions section of the order panel or specified when placing an order via telephone. All dry ice shipments require package marking and labeling. ZDS Express is not required to add dry ice to packages in our system.

Blood, urine, fluids, and other liquid diagnostic specimens containing infectious substances, are considered "Dangerous Goods". Non-infectious blood, urine, fluids, and other liquid diagnostic specimens must be packed to meet specific applicable local, state and federal laws.

Shippers must also comply with all applicable local, state and federal laws governing packing, marking and labeling of shipments of blood and blood-related products regardless of whether they are infectious.

Any package/shipment with an odor or any package that is wet or leaking will NOT be accepted for carriage. If a shipment damages or contaminates any property, the shipper will be held responsible and will reimburse ZDS Express for any and/or all costs, fees and expenses incurred in connection with such damage or contamination.
ZDS Express reserves the right to refuse "Dangerous Goods" or any questionable materials at any location where they cannot be accepted in accordance with applicable law.

The United States Department of Transportation (DOT) regulates the movement of "Dangerous Goods" by all modes of transportation. The Federal Aviation Administration (FAA) is a branch of the DOT that oversees "Dangerous Goods" shipments by air. When ZDS Express' carriers encounter improperly declared or undeclared shipment of "Dangerous Goods", we are required by law to report the packages to the DOT. Penalties for such shipments can range up to $500,000 and five years in jail.

The DOT and FAA also requires every shipper to have job-specific "Dangerous Goods" training prior to offering a "Dangerous Goods" shipment to ZDS Express or any other carrier.

Dry Shippers/Dewar’s - meeting the note in IATA regulations (Packing Instruction 202) - must have an indication on the outer package that the shipment is not restricted or non-hazardous.

Packaging and Marking

All packages/shipments must be prepared and packed by the sender for safe transportation with ordinary care in handling. Correct recipient address labels should be placed on each package/shipment. Any articles susceptible to damage as a result of conditions, which may be encountered in transportation, such as changes in temperature or atmospheric pressure, must be adequately protected by proper packaging.  (See Restrictions for additional packaging instructions on particular commodities.) Each package/shipment must be legibly and durably marked with the name, address and ZIP code of the recipient. The ZIP code is crucial to the efficient movement of the package/shipment through our system.

Corrugated boxes in good, rigid condition large enough to allow cushioning of contents on the top, bottom and sides should be used. Items that cannot be packed into cartons (auto tail pipes, mufflers, tires, rims, etc.) should have all sharp edges and protrusions wrapped and the address label secured by pressure-sensitive tape wrapped completely around the object. A tie-tag can also be used. Briefcases, luggage, garment bags, aluminum cases, plastic cases, computer cartons or similar types of items whose outer finish might be damaged by adhesive labels, soling, marking or other types of surface damage that is normal with ordinary care in handling, should be placed in a protective container for shipment. Items with casters, wheels or rollers must have them removed or packaged to prevent damage.

Blood, urine and other non-infectious liquid diagnostic specimens will be accepted only when shipped in a sturdy outer container containing a sealed, watertight primary receptacle placed inside of a sealed, watertight secondary receptacle. Absorbent material must also be placed inside of the secondary watertight receptacle.

  • Sturdy outer packaging constructed of cardboard/corrugated fiberboard, wood, metal or rigid plastic is required. The sturdy outer packaging must be larger than 7 inches in length, 4 inches in width and 2 inches in depth.
  • Unacceptable packaging includes - but is not limited to - Styrofoam™, plastic bags, paper envelopes and cardboard boxes. We will refuse to accept packages/shipments that do not meet these or any other federal requirements. These packages/shipments will not be accepted for pick-up.
  • Expanded polystyrene foam coolers (Styrofoam™) must be shipped inside of a sturdy outer container. Expanded polystyrene foam coolers containing blood, urine and other non-infectious liquid diagnostic specimens must be shipped inside of a sturdy outer packaging. No exceptions are permitted.

If a shipment is refused by the recipient, the package/shipment will be returned to the sender. If the sender refuses to accept the returned shipment or it cannot be returned because of leakage or damage due to faulty packaging, the shipper is responsible for - and will reimburse ZDS Express - for all costs and fees of any type connected to the legal disposal of the package/shipment, plus any type of fees and costs connected with the cleanup of any spilling or leakage.

Business Days and Holidays

A standard business day for ZDS Express means Monday through Friday 7:30 a.m. to 7:00 p.m., except for the following national holidays:

  • New Year's Day
  • Memorial Day
  • Easter Sunday
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Business days for ZDS Express are 24 hours a day, 365 days a year. While packages are accepted for transportation 365 days a year, observance of national or local holidays may cause delivery delays. Additional charges will apply to deliveries made between the hours of 7:30 a.m. and 5:30 p.m. (PST) weekdays, on weekends and holidays.

Saturday

ZDS Express DOES provide service on Saturday. However, a surcharge of 50% of Xpidite Service charges applies to all packages/shipments.

Sunday Service

ZDS Express DOES provide service on Sunday. However, a surcharge of 75% of Xpidite Service charges applies to all packages/shipments.

Holiday Service

ZDS Express DOES provide service on holidays. However, a surcharge of 100% on Xpidite Service charges applies to all packages/shipments.

Fuel Surcharge

The price of fuel has increased by more than 30% over the last several years. The increase in cost has become so significant to providing and maintaining our service standards that we are implementing a fuel surcharge.

The fuel surcharge is a fluctuating percentage that rises and falls based on the average fuel rates reported weekly by the State of California.

We reserve the right to assess fuel surcharges on packages/shipments without notice. The duration of any such surcharge will be determined solely at the discretion of ZDS Express.

Credit Terms

The invoice date begins the credit term cycle, and payment is due within fifteen days from the invoice date. Failure to keep your account current will result in your account being placed on a "credit card only" status. This status may impair your ability to use our service or your shipments may be delayed.

  • Credit privileges will not be restored until you have paid all PAST DUE balances in full, in addition to all costs, fees and expenses incurred by ZDS Express in collecting or attempting to collect such balances. NOTE: ZDS Express may require establishment of electronic funds transfer as a prerequisite to credit restoration.
  • Customers requesting removal from "credit card only" status must contact our Accounts Receivable department at 888 974-3483.
  • ZDS Express may decline to restore your credit privileges even if all costs, fees and expenses are paid. In the event of a prompt payment (on a "credit card only" status), you agree to be liable for all reasonable costs which may include - but are not limited to - attorneys' fees, collection agency fees and/or interest and court costs. NOTE: We do not provide consumer credit privileges.

To obtain credit privileges with ZDS Express, you may be required to keep a valid credit card on file with us for payment on PAST DUE accounts.

Billing Terms

  • Bill Sender means charges will be billed to the sender. The sender's ZDS Express account must be current.
  • Bill Recipient means charges will be billed to the recipient. (This should not be confused with C.O.D. service.) In order to choose this billing option, the recipient's ZDS Express account must be current or the recipient must pay for the package at the time of delivery. If the recipient is billed initially and fails or refuses to make payment for the shipment, the charges may be re-billed to a third party. If not paid by the third party, any additional re-billing must be to the sender's account. The sender is liable for - and will be billed for - all charges and fees, plus all special handling fees in the event that a recipient or any third party does not pay.
  • Bill Third Party means charges will be billed to someone other than the sender or recipient. Charges for shipments with the United States may only be billed to a third party in the United States. In order to choose this billing option, the ZDS Express account number of the third party account must be current. If the third party fails or refuses to pay for the shipment, the charges may be re-billed to another party. Subsequent re-bills, however, will only be billed to the sender's account. If the party who is re-billed fails or refuses to pay, the sender is liable for - and will be billed - for all charges and fees, plus all special handling fees. If charges exceed the third party account's credit limit, the sender will automatically be billed for all changes.
  • For Bill Recipient or Bill Third Party transactions, if the recipient or third party fails or refuses to pay the charges, refuses delivery or cannot be contacted, the sender is responsible for - and will be billed for - any and all charges. We may verify the method of payment for any shipment marked "Bill Recipient" or "Bill Third Party". We reserve the right to refuse any such shipment for which the method of payment cannot be verified.
  • Your shipment may be delayed if we determine that it is billed to a ZDS Express account number that is not in good credit standing. The guarantee will not apply in this case. 
  • C.O.D. shipments may not be shipped "Bill Recipient" or "Bill Third Party". Shipping charges for C.O.D. shipments must be billed to sender's ZDS Express account number.
  • NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO ZDS Express, THE SENDER IS ULTIMATELY LIABLE FOR ALL CHARGES AND FEES.
  • A $20.00 special handling fee will be applied for any check or electronic funds transfer that is dishonored due to insufficient funds on deposit or incorrect/insufficient signature of the draw.
  • Requests for re-billing will be accepted up to 60 days from the invoice date, not counting the invoice date. Re-bill requests will be accepted only for unpaid shipments. If we are unable to obtain payment on any transaction billed to a credit card, a $10.00 special handling fee will be charged.
  • All remittances should be sent to the following address:

ZDS Express Couriers
2155 N Bellflower Blvd Suite #5
Long Beach, Ca 90815

  • We reserve the right to audit shipments made via an automated shipping device to verify service selection and package or shipment weight. If the service selected or weight entered is incorrect, we may make appropriate adjustments to the invoice at any time.
  • Senders are responsible for accurately entering shipment information online. Because the number of packages and weight per package are critical for our ability to correctly invoice, if you fail to provide - or incorrectly enter - this information you will be billed based on our best estimate of the number of packages transported. You will also be billed for either the standard dimensional factor at the time of billing or a standard "default" weight-per-package estimate. If no service is marked, we will send your shipment via the ZDS Express service selected by us at our sole discretion.
  • A request for invoice adjustment or refund must be made in writing. The request may be noted on either the "Invoice Summary", "Invoice Remittance" or by an attached letter. The request must state the reason that you believe an adjustment or refund should be warranted and you must provide the ZDS Express account number, the package tracking number, the date of shipment, the recipient's name, address and zip code. A credit will only be applied against charges for the shipment giving rise to the credit. NOTE: A partial payment against an invoice is not considered a request for invoice adjustment or notice of a refund request.
  • Overcharge means a charge based on an incorrect rate, an incorrect special handling fee, billing for the wrong type of service or billing based on incorrect package/shipment weight, waiting time or account numbers.
  • Requests for invoice adjustments or refunds must be received within 90 days after the date of shipment if WE are responsible for the error. Requests for invoice adjustments and refunds must be received within 60 days after the original invoice date if YOU are responsible for the error. For adjustments due to a service failure or failure to provide timely package status.
  • If you choose to send your invoice adjustment request separately from your remittance statement, please send it to the following address:

ZDS Express Couriers
ATTN: Accounts Receivable
2155 N Bellflower Blvd Suite #5
Long Beach, Ca 90815

  • For additional information or assistance regarding billing issues, please contact our Accounts Receivable department at 888 974-3483 from 9:00 AM to 5:00 PM (PST), Monday through Friday.
  • The shipper is responsible for all reasonable costs incurred by ZDS Express in attempting to obtain payment on any transaction. Such costs include - but are not limited to - attorneys' fees, collection agency fees, interest fees and court costs.

Rate Quotations

Rates and service quotations by our employees, agents and ZDS Express tool, will be based upon information provided by YOU. Final rates and service, however, may vary based upon the shipment actually tendered and the application of these Terms and Conditions. We will not be liable for - nor will any adjustment, refund or credit of any kind be made - as a result of any discrepancy in the rate or service quotation made prior to the actual tender of the shipment and what appears on the actual invoice, unless the rate of the service applied at the time of the original invoicing is inconsistent with the shipment actually tendered.

Proof of Delivery

When requested, we will provide a copy of electronic delivery information for packages delivered within our primary service areas within 12 months of the shipping date. The information will be sent via e-mail, fax or United States Postal Service. We assume no liability for our inability to provide a copy of the Proof of Delivery (POD). Nor do we assume any liability for our inability to provide documentation of the Proof of Delivery (POD) phone call.

We may also provide Proof of Delivery (POD) on-line. We will, when requested, provide the recipient's name - along with other delivery information - for packages. The signature Proof of Delivery (POD) is available via ZDS Express’s Online Ordering.
A Proof of Delivery (POD) phone call to the shipper, stating the time and name of the person who received the delivery, is also available upon request. This will constitute "Proof of Performance". Two attempts will be made to reach the shipper by phone within two hours of delivery. If the shipper cannot be reached by phone with either attempt, ZDS Express will have no further obligation to the customer with respect to "Proof of Performance".

Collect on Delivery

We offer Collect On Delivery (C.O.D.) service consisting of: carriage of goods to the recipient, collection of the payment instrument issued by or on behalf of the recipient and made payable to the shipper, and delivery of the payment instrument to the shipper of the goods. The amount collected for the C.O.D. shipment must be sent to the shipper's location. We do not offer a cash-on delivery service. The shipper of the goods (via C.O.D. service) is responsible for specifying the amount to be collected.
If the shipper specifies SECURED PAYMENT, payment by cashier’s check, official check or money order will be accepted. If the supplier specifies UNSECURED PAYMENT, a personal check, certified check, cashier's check, official check, company check or money order will be collected. NOTE: Cash, traveler's checks, credit cards and counter checks will NOT be accepted in payment of any C.O.D. amount.

Multiple Package Shipments

  • Multiple-package shipments are acceptable to all points that we serve. The number of items in a multiple-package shipment must be declared when the order is placed. Each item will be subject to the applicable per-piece charge for the service selected.
  • You may ship up to 999 packages on one ZDS Express job number, provided the service type, size and weight restrictions are met. You may also ship multiple-packages of the same service type going to a single recipient from the same point of origin on one job number.
  • All items in a multiple-package shipment must move from one sender to one recipient, on the same day, using the same service, with the same delivery and "special handling" instructions. They must also be billed to the same party.
  • Individual items in a multiple-package shipment may have different weights, dimensions and declared values and limits of liability.

Address Correction

If a recipient's address is incomplete or incorrect, we may attempt to find the correct address and try to complete the delivery. However, we assume no responsibility for our inability to complete delivery under such circumstances. Use of P.O. Box numbers, P.O. Box ZIP codes or incorrect ZIP codes, omission of suite numbers, apartment numbers or the use of old street addresses for recipients who have relocated, are examples of addresses requiring corrections. We will not be liable for failing to meet our delivery commitment for any shipment with an incomplete or incorrect address. (See Undeliverable Packages for more details.) An additional fee will be assessed for shipments that are re-delivered. (See Re-Delivery service for more details.)

Re-Delivery Service

This service will be provided upon request. If our first delivery attempt is unsuccessful - either to a commercial or residential address – ZDS Express will make an additional attempt to deliver (as instructed by the shipper) at a rate equal to the original charge. If a package still cannot be delivered, we will hold it at ZDS Express for two (2) additional business days while we research the status with the sender and/or the recipient, and receive further instructions. Any shipment that cannot be delivered after that time will be considered "undeliverable". (See Undeliverable Packages for more details.)

Undeliverable Packages

An "undeliverable" package is one that cannot be delivered for any of the following reasons:

  • The sender cancels delivery after the driver has been dispatched to the origin address.
  • The package is not ready for pick up at the origin.
  • The sender does not make the package available for the delivery driver upon pick up.
  • The sender cancels delivery upon arrival by delivery driver.
  • The recipient refuses to pay for a "Bill Recipient" package when the recipient does not have a ZDS Express account number.
  • The recipient's address cannot be located.
  • The package was destined for an out-of-delivery location and cannot be forwarded.
  • The package's content or packaging is damaged to the point where re-wrapping is not possible.
  • The package is likely to cause damage or delay to other packages, equipment or personnel.
  • The recipient's place of business is closed.
  • The recipient is not at a delivery location on the initial delivery attempt or reattempts.
  • The package was improperly packaged for blood or diagnostic specimen contents.

A refused package can also be a shipment that the recipient does not accept. When feasible, we will contact the sender for instructions on returning or otherwise disposing of the package. If the sender requests a return, shipping will be charged to the sender for the return package subject to the specified service type. Packages refused (not related to service failure) as a result of being damaged, failure of recipient to accept shipping charges, and so forth, may be returned to sender, as the sender chooses.

If a package is undeliverable for any reason, we will attempt to notify the shipper to arrange for the package's return. The charges associated with the original shipment remain due and payable. If a package is marked "Bill Recipient" and is refused or returned to the sender, the billing is automatically changed to "Bill Sender".

If a recipient refuses a freight package, it immediately becomes "undeliverable". If a freight package is marked "Bill Recipient" and is refused or returned to the sender, the billing is automatically changed to "Bill Sender".

If a package cannot be delivered or returned, the package may be transferred or disposed of by ZDS Express in its sole discretion - with or without notice - and the shipper (if known) agrees to pay any costs incurred in the disposal.

Refusal or Rejection of Shipments

We reserve the right to refuse, hold or return a shipment in the following instances:

  • The package/shipment could cause damage to other packages/shipments, equipment or personnel or is likely to sustain damage or loss of content during transit, as solely determined by ZDS Express.
  • The carriage of the package/shipment may be prohibited by law or may violate any of the Terms and Conditions in this service guide, as amended from time to time.
  • The acceptance of the package/shipment may jeopardize the provision of service to other customers, as solely determined by ZDS Express.

Claims

  • All Notice of Claims for which you are seeking more than $100, must be in writing. All such claims must be made within the time limits set forth below.
  • Notice of Claims seeking $100 or less need not be in writing, provided you call the claim into us at 888-974-3483 obtain confirmation. All such claims must be made within the time limits set forth below.
  • We must receive Notice of Claim due to damage, delay or shortage - including perishable and spoilage damage claims, due to late or delayed delivery or failure to properly collect or deliver a C.O.D. payment instrument - within 10 days after delivery of the shipment. 
  • We must receive notice of all other claims - including, but not limited to – non delivery or mis-delivery within 15 days after we accept the shipment.
  • Your Notice of Claim must include complete shipper and recipient information, as well as the job or package tracking number, date of shipment, number of pieces, and shipment weight. Failure to provide us with notice in the manner and within the time limits set forth in paragraphs 1 through 5 will result in your claim being denied and are prerequisites to any legal cause of action against us. Should you elect to submit a claim by telephone, you agree that our records are the sole record as to whether timely notice was provided.
  • Written documentation of all claims must be delivered to us within 30 days after we receive notification in accordance with paragraphs 1 through 5 above. Such documentation may include: original purchase invoices, estimates or invoices for repair, expense statements, appraisals or other records. These documents must be verifiable to our satisfaction. We are not obligated to act on any claim until all transportation charges have been paid. The claim amount may not be deducted from these charges or from any outstanding balance.
  • All of the original shipping cartons, packing and contents must be made available for our inspection and retained until the claim is concluded.
  • Except as provided in the paragraph below, receipt of the shipment by the recipient - without written notice of damage on the delivery manifest - is prima facie evidence that the shipment was delivered in good condition. As a condition to our considering any claim, all the original shipping cartons, packing (inner and outer) and contents must be made available for our inspection.
  • In the case of a claim for concealed damage which is not discovered at the time of delivery, the sender or recipient must notify us as promptly as possible after the discovery of the damage - and in any event - no later than 7 days after the date of the delivery. In any event, the original shipping cartons, packing and contents must be made available for our inspection.
  • The right to damages against us under any cause of action arising from the transportation of packages pursuant to this guide shall be extinguished unless an action is brought within one year from the date of delivery or from the date which the shipment should have been delivered.
  • You and ZDS Express agree that in event of disputes or controversies as to the adequacy of packing or cause of physical damage to a shipment, such disputes or controversies shall be submitted to the arbitration of three competent persons - one appointed by each party and the third to be appointed by the other two, whose award shall be conclusive and binding on both parties. The rules and procedures for any such arbitration may be set by agreement of the parties. However, in the event that the parties are unable to agree, the arbitrators shall have authority to establish reasonable rules and procedures. Said arbitrators shall not have the authority or power to modify or alter any express condition or provision of this agreement - including those pertaining to limits of liability - or to render an award that by its terms has the effect of altering or modifying any express condition or provision of this agreement. No suit at law or in equity based on any dispute or controversy subject to arbitration under this agreement shall be instituted by either party, except to enforce the award of the arbitration. Failure by ZDS Express to invoke this section, in any case, is not a waiver of the terms of this section. Each party shall bear its own arbitration costs.
  • You agree that you will not sue as a class plaintiff or class representative, join a class as a member, or participate as an adverse party in any way in a class action lawsuit against us. However, nothing in this paragraph limits your right to bring a lawsuit as an individual plaintiff.
  • FAILURE TO COMPLY WITH ANY OF THE ABOVE CONDITIONS MAY RESULT IN THE DENIAL OF A CLAIM.
  • Only one claim can be filed in connection with a shipment. Payment of a claim shall extinguish any right to recover in connection with a shipment.
  • We reserve the option to pick up salvage on damaged claims when we pay full value.
  • Written claims must be sent (via the United States Postal Service, or e-mail) to:

ZDS Express Couriers
ATTN: Accounts Receivable
2155 N Bellflower Blvd Suite #5
Long Beach, Ca 90815

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